I was at the tile shop last week placing my third and largest order in February.
I don’t sell. I provide value for my clients. It is value in both thought and action that attract new customers and keep existing clients coming back year after year. When my clients want to remodel or repair a portion of their house, they need someone with integrity who can competently remedy their problem. Our behavior as an organization has to reflect those components.
Truth in practice, a client centric business model is very challenging. The challenges are 2 fold. Employees of business must be trained in order for them to understand
Managing my clientele and their expectations is the next critical component. I make it a key point to establish a solid channel of communication. I make it easy for our clients to communicate their concerns. I Listen! Listening is a very important part of this business. It is important to understand what the client’s needs and wants are. Delivery is what I do best; Integrity, professionalism and dedication in craftsmanship to produce good quality projects and happy clients.